Terms and Conditions

This website is owned and maintained by Wigmore Books Ltd. This site contains material that is owned or licensed by Wigmore Books Ltd. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on this site without prior permission.

Complaints and Cancellation

At Wigmore Books complaints are rare. However, we do take any complaints seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively. If you encounter any problems or require any advice regarding your purchase, please contact us. We regard the satisfaction of each and every customer as central to our business and will always give any complaint the highest priority. These terms do not affect your statutory rights.

Links to Other Sites

Wigmore Books Ltd has provided links to other Internet sites which are maintained by third parties. Wigmore Books Ltd does not control the material contained on or the services or products offered through such third party sites.

Indemnity

As a condition to your use of this site you agree to indemnify us and hold us harmless in respect of all losses, damages, fees, costs and expenses (including legal expenses) which we may incur by reason of (a) your use of this site in any way not expressly authorised hereby; (b) any breach by you of copyright in this site or any material displayed in it or comprising part of it; and/or (c) any taxes (except corporate or profit taxes) or customs or import duties or postage costs we may incur in respect of any order you may make.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Delivery & Returns

Ordering and Payment

Orders may be placed only via our secure website. Having placed an order via the website, you will receive an email confirming that we have received your order.

Methods of Payment

We currently accept payment only by Paypal through which you may use your Visa, Mestro, Solo atVisa, Mastercard, Maestro and Solo payment cards.

Order Queries

Please allow 10 days before contacting us to chase up your order.

Availability

All our products are normally available for immediate despatch. If a book is temporarily out of stock or you have requested a specific dedication and John Challis is not currently available to sign, we will contact you by e-mail and offer you an estimated despatch date and the option of cancelling your order and receiving a full refund.

We endeavour to meet all our order requests promptly and efficiently but cannot be held responsible or offer compensation for any disappointment experienced if we fail to meet our designated delivery time. If, however, any delay is due to availability we will undertake to keep you informed.

Despatch

Goods are usually despatched within 3 working days of receipt of your order, often sooner. In the UK the books are usually sent by courier or, if less than 3 books, by Royal Mail second class post (taking approximately 3 days) and for overseas orders the books are sent airmail. Please allow 7 days for delivery in the UK, 14 days for Eire and Europe and up to 21 days for the USA.

Please note if you wish to order books in time for Christmas, the last day for second class post is usually around 5 working days before Christmas. Therefore, if you wish to order books after that time or at short notice at any other time of the year, please

contact us via info@wigmorebooks.com and we try to help if we can and arrange for first class post or courier delivery for a small additional charge.

Returns policy

At Wigmore Books we pride ourselves on the quality of our service, and always endeavour to meet the high standards we feel our customers deserve. We pack the books you order with care so that they arrive in pristine condition.
If for whatever reason a book needs to be returned, we offer a 'no quibble' returns policy as long as goods are returned in the same condition as they were received, in a saleable condition and in their original packing within 14 days of receipt.
Please let us know the reason for return on an accompanying letter. You will be given a choice of receiving a replacement book, or a refund. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty books, being sent. In this instance we will also ensure that the recipient is fully reimbursed for the postage costs incurred in returning the item.

Privacy Policy

Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal information may be requested.

The information we collect

This notice applies to all information collected or submitted on the Wigmore Books Ltd website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
Email

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalogue as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you complete the appropriate form.

Our commitment to data security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can correct your information

You can correct factual errors in your personally identifiable information by sending us a request that the error be amended - when placing an order, returning customers are always provided with the opportunity to update the information we hold for them. We NEVER store your credit card information on our webserver.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us

Should you have other questions or concerns about these privacy policies, please call us at 01584 856611 or send us an email at info@wigmorebooks.com